Summary
This guide details how to connect to the secure eduroam wireless network at Brandeis University using your full email credentials across iOS, Android, macOS, and Windows devices. It also provides quick troubleshooting steps for credential errors, frequent disconnections, and certificate prompts.
Body
Overview
Eduroam is the official, secure, and encrypted wireless network for Brandeis University students, faculty, and staff. As part of a global roaming service, your credentials allow you to connect securely at thousands of participating institutions worldwide.
Note on Other Devices: For entertainment devices (e.g., Xbox, PlayStation, Roku, Apple TV, smart TVs) or guest access, use the brandeis_open network. Google Home and Chromecast devices are not supported on eduroam and must be connected to brandeis_open via NetReg registration.
What You Need Before Starting
-
Eduroam Credentials: Your full Brandeis email address (yourusername@brandeis.edu) and current Brandeis password.
-
Prerequisite for Brandeis Laptops: For Brandeis-provided computers, ensure you are physically on campus or connected via the Brandeis VPN to receive necessary network configuration updates prior to connecting.
Setup Instructions by Device
1.iOS (iPhone/iPad):Quick Setup.
-
Navigate to Settings > Wi-Fi and select eduroam.
-
Enter your full email address (username@brandeis.edu) and password, then tap Join.
-
Tap Trust or Accept when prompted to verify the security certificate.
2.Android:Manual Configuration.
-
Open Settings > Wi-Fi and tap eduroam.
-
Set EAP Method to PEAP.
-
Set Phase 2 authentication to MSCHAPv2.
-
Set Certificate Domain to brandeis.edu (or select Do Not Validate if required).
-
Enter your full email address (username@brandeis.edu) in the Identity field along with your password, then connect.
3.macOS (MacBook/iMac):Quick Setup.
-
Click the Wi-Fi icon in the top menu bar and select eduroam.
-
Enter your full email address (username@brandeis.edu) and password.
-
Accept the certificate prompt if prompted.
4.Windows 10 & 11:Quick Setup.
-
Click the Wi-Fi icon in the system tray and select eduroam.
-
Check Connect automatically and click Connect.
-
Enter your full email address (username@brandeis.edu) and password.
-
Click OK and confirm Connect on the final prompt.
Troubleshooting & Common Issues
1. Connection Failures or Bad Saved Profiles
-
Verify Credentials: Confirm you are entering your full email address (username@brandeis.edu), not just your username.
-
Forget the Network: Go to your device's Wi-Fi settings, select eduroam, and choose Forget This Network. Toggle Wi-Fi off and on, then try connecting again.
-
Use the Automated Configuration Tool: If manual connection fails, visit the eduroam Configuration Assistant Tool at cat.eduroam.org over cellular data or guest Wi-Fi to download an automated setup profile.
2. Frequent Disconnections
-
Disable Private/Randomized MAC Addresses: Modern operating systems randomize your MAC address, which can disrupt campus hardware. Go to your device's eduroam Wi-Fi Settings and turn off Private Address or Randomized MAC.
-
Windows Power Settings: Go to Device Manager > Network Adapters > right-click your Wi-Fi Card > Properties > Power Management, and uncheck "Allow the computer to turn off this device to save power".
-
Wi-Fi Interference: Personal routers, microwave ovens, or personal printers with direct Wi-Fi enabled can cause drops. Ensure "Wi-Fi Direct" is turned off on personal printers.
3. Certificate or Authentication Errors
-
Trust the Certificate: Click Trust or Accept when prompted for radius.brandeis.edu or DigiCert certificates.
-
Check Device Time: If your device clock is off by more than a few minutes, security certificates will fail. Set system time to Set Automatically.
-
Remove Old Profiles: On macOS/iOS, go to Settings > General > VPN & Device Management and remove any outdated eduroam profiles.
Escalation & Contacting Support
If you are still unable to connect, contact the ITS Help Desk (Technology Client Services Center) 1 . When reaching out, please provide your exact location (Building and Room Number) along with your device's Wi-Fi MAC Address 1