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This guide outlines Brandeis University's macOS support policy, which follows Apple's "n-2" cycle to support macOS 13 through macOS 16 with tiered assistance based on device ownership. It also provides structured troubleshooting steps to help users resolve post-update performance sluggishness, application crashes, and hardware or connectivity failures.

This article outlines the procedures for acquiring computers at Brandeis University through three primary channels: the centrally funded Faculty & Staff Refresh Program, which provides a primary device on a five-year cycle; departmental or research grant purchases, which must be routed through the Coupa/MarketPlace+ system using approved vendors (Dell and Apple); and personal purchases, which allow community members to access educational discounts through dedicated Apple and Dell portals. Notabl