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This troubleshooting and support guide outlines Brandeis University’s licensing policies and operating system requirements, noting that while Windows 11 and Windows 10 are supported, older versions like Windows 7, 8, XP, and Vista are strictly prohibited on the university network. It emphasizes that university-owned machines are automatically managed via KACE and require an active on-campus connection or GlobalProtect VPN for updates, while support for personal student and faculty devices remain