Connecting to the Eduroam Wireless Network

Overview

Eduroam is the official, secure, and encrypted wireless network for Brandeis University students, faculty, and staff. As part of a global roaming service, your credentials allow you to connect securely at thousands of participating institutions worldwide.

Note on Other Devices: For entertainment devices (e.g., Xbox, PlayStation, Roku, Apple TV, smart TVs) or guest access, use the brandeis_open network. Google Home and Chromecast devices are not supported on eduroam and must be connected to brandeis_open via NetReg registration.

What You Need Before Starting

  • Eduroam Credentials: Your full Brandeis email address (yourusername@brandeis.edu) and current Brandeis password.

  • Prerequisite for Brandeis Laptops: For Brandeis-provided computers, ensure you are physically on campus or connected via the Brandeis VPN to receive necessary network configuration updates prior to connecting.

Setup Instructions by Device

1.iOS (iPhone/iPad):Quick Setup.

  1. Navigate to Settings > Wi-Fi and select eduroam.

  2. Enter your full email address (username@brandeis.edu) and password, then tap Join.

  3. Tap Trust or Accept when prompted to verify the security certificate.

2.Android:Manual Configuration.

  1. Open Settings > Wi-Fi and tap eduroam.

  2. Set EAP Method to PEAP.

  3. Set Phase 2 authentication to MSCHAPv2.

  4. Set Certificate Domain to brandeis.edu (or select Do Not Validate if required).

  5. Enter your full email address (username@brandeis.edu) in the Identity field along with your password, then connect.

3.macOS (MacBook/iMac):Quick Setup.

  1. Click the Wi-Fi icon in the top menu bar and select eduroam.

  2. Enter your full email address (username@brandeis.edu) and password.

  3. Accept the certificate prompt if prompted.

4.Windows 10 & 11:Quick Setup.

  1. Click the Wi-Fi icon in the system tray and select eduroam.

  2. Check Connect automatically and click Connect.

  3. Enter your full email address (username@brandeis.edu) and password.

  4. Click OK and confirm Connect on the final prompt.

Troubleshooting & Common Issues

1. Connection Failures or Bad Saved Profiles

  • Verify Credentials: Confirm you are entering your full email address (username@brandeis.edu), not just your username.

  • Forget the Network: Go to your device's Wi-Fi settings, select eduroam, and choose Forget This Network. Toggle Wi-Fi off and on, then try connecting again.

  • Use the Automated Configuration Tool: If manual connection fails, visit the eduroam Configuration Assistant Tool at cat.eduroam.org over cellular data or guest Wi-Fi to download an automated setup profile.

2. Frequent Disconnections

  • Disable Private/Randomized MAC Addresses: Modern operating systems randomize your MAC address, which can disrupt campus hardware. Go to your device's eduroam Wi-Fi Settings and turn off Private Address or Randomized MAC.

  • Windows Power Settings: Go to Device Manager > Network Adapters > right-click your Wi-Fi Card > Properties > Power Management, and uncheck "Allow the computer to turn off this device to save power".

  • Wi-Fi Interference: Personal routers, microwave ovens, or personal printers with direct Wi-Fi enabled can cause drops. Ensure "Wi-Fi Direct" is turned off on personal printers.

3. Certificate or Authentication Errors

  • Trust the Certificate: Click Trust or Accept when prompted for radius.brandeis.edu or DigiCert certificates.

  • Check Device Time: If your device clock is off by more than a few minutes, security certificates will fail. Set system time to Set Automatically.

  • Remove Old Profiles: On macOS/iOS, go to Settings > General > VPN & Device Management and remove any outdated eduroam profiles.

Escalation & Contacting Support

If you are still unable to connect, contact the ITS Help Desk (Technology Client Services Center) 1 . When reaching out, please provide your exact location (Building and Room Number) along with your device's Wi-Fi MAC Address 1

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