The virtual Server Administration service for Windows or Red Hat Linux provides Operating System management on top of a highly available, redundant, clustered virtual environment to host virtual servers. Also included are initial OS setup, monitoring (8x5 or 24X7), regular patching, backups, and operating system support.
Benefits
-OS Level Patches automatically applied quarterly ensuring services are fully up to date, reducing security risks, etc.
-Automated System backups and on-demand recovery within a 30 day window. Including offsite replication
-Application administrators can manage their application, without worrying about the OS.
-Shared responsibility model
Environments (Prod/ non-prod)
- Patching, testing, etc must be performed on non-prod environments prior to production. If no pre-prod environments exist we will create one for you.
- Non-prod not monitored
Monitoring
- OS Level Monitoring (including proactive disk space alerting)
- Optional application monitoring (alerts go to app admin/owner)
Limitations
- OS / Application patches will be automatically applied on a monthly/quarterly basis.
- Servers will be provisioned with a scheduled end date.
Client Responsibilities
- Software licenses for applications must be provided to Brandeis ITS
- The client is responsible for all application support, configuring, documentation and coordination of vendor support.