Information Technology Services

Categories (13)

Account Access

Issues logging in, accessing content, etc.
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Administrative Applications

Issues related to ID cards, Salesforce, 25live, Tableau, and more
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Classroom and Technology Spaces

Issues with Zoom, classroom technology and any technology equipped spaces on campus
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Content Management System (CMS)

Issues related to the Brandeis website
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Device and Software Support

Issues related to devices (laptops, PCs, printers, etc.) and/or software and files on these devices
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Email and Collaboration

Issues related to email services and collaboration based applications
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Event Technology

Issues related to A/V, digital signage, media hosting, and more
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Network and Phones

Issues related to eduroam, registering a device on the network, RAP, desk phones and softphones, VPN, and more
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Privacy and Security

Issues related to account and device security, password management, data protection, etc.
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Project Management

Requests related to ITS Project Management such as requests for ITAC or to the ITS Project Management team.
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Servers and Infrastructure

Issues related to SSH, File Shares, etc.
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Teaching and Learning

Issues related to LATTE/Moodle, lecture capture and recordings, and other course related resources
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Workday and Payroll

Issues relating to information stored or processed by Workday, including payroll, employment, and academic info
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