Information Technology Services

Categories (13)

Account Access

Issues logging in, accessing content, etc.

Administrative Applications

Issues related to ID cards, Salesforce, 25live, Tableau, and more

Classroom and Technology Spaces

Issues with Zoom, classroom technology and any technology equipped spaces on campus

Content Management System (CMS)

Issues related to the Brandeis website

Device and Software Support

Issues related to devices (laptops, PCs, printers, etc.) and/or software and files on these devices

Email and Collaboration

Issues related to email services and collaboration based applications

Event Technology

Issues related to A/V, digital signage, media hosting, and more

Network and Phones

Issues related to eduroam, registering a device on the network, RAP, desk phones and softphones, VPN, and more

Privacy and Security

Issues related to account and device security, password management, data protection, etc.

Project Management

Requests related to ITS Project Management such as requests for ITAC or to the ITS Project Management team.

Servers and Infrastructure

Issues related to SSH, File Shares, etc.

Teaching and Learning

Issues related to LATTE/Moodle, lecture capture and recordings, and other course related resources

Workday and Payroll

Issues relating to information stored or processed by Workday, including payroll, employment, and academic info