Computer Hardware Standards and Purchasing Overview

This article outlines the university's recommended hardware specifications, procurement guidelines, and required security setups for both university-issued and personal devices to ensure compatibility and network security.

1. Hardware Recommendations

Before purchasing or upgrading your device, verify it meets the minimum technical specifications required for optimal performance within the Brandeis ecosystem:

2. Hardware Procurement & Purchasing

Whether you are purchasing a device for departmental use or personal use, please use the appropriate approved channels:

• Departmental Purchases: All university-funded acquisitions must be routed through MarketPlace+ in compliance with the university's official computer procurement policy.

• Personal Purchases: Students and faculty looking to buy personal hardware should use the Apple or Dell Education Stores via the ITS Personal Purchases portal to access educational discounts. A valid Brandeis email address is required.

3. Mandatory Device Setup

To ensure security and access to university resources, all users must complete the following configuration steps:

1. Standard Software Imaging: If your computer is university-funded, bring it to the Help Desk to receive the Brandeis Standard software image. Note: Personal computers cannot be imaged.

2. Network Connection: Connect to the eduroam wireless network by logging in with your full Brandeis email address and password.

3. Multi-Factor Authentication (MFA): Ensure you have the Duo Mobile App installed on a secondary device and have at least two devices registered for multi-factor authentication at duo.brandeis.edu.

4. Security & OS Updates: Run all pending operating system and software updates. If you are off-campus and using a Windows device, you must connect via the Global Protect VPN before running OS or Microsoft Office patches.

5. Cloud Storage Integration: Move all university-related work and data into Google Drive or Box. Avoid saving sensitive files locally on your computer.

6. Disk Encryption: For personal devices, manually enable disk encryption (BitLocker for Windows or FileVault for Mac). University-owned devices are encrypted centrally by ITS.

7. Inactivity Lock: Configure your device's security settings to automatically lock the physical hardware after 5 minutes of inactivity.

4. Hardware Repair and Maintenance

If your device requires physical service or troubleshooting, the ITS Hardware Repair Shop provides authorized repairs for university-owned machines as well as student-owned Dell and Apple computers:

• Initiating a Repair: You must provide your device's Service Tag (for Dell) or Serial Number (for Apple) to open a repair ticket.

• Warranty Scope: For repairs outside of the manufacturer's warranty, ITS covers the cost of labor. The individual user or their department is responsible for the cost of replacement parts.

• Exclusions: ITS hardware support does not cover printers, smartphones, or personal peripheral accessories like keyboards and mice.