Devices and Software

Hardware and Software support for all types of endpoint devices (desktops, laptops, mobile devices, printers).

Categories (4)

Computer Purchasing & Refresh

This category provides an overview of Brandeis University's computer procurement options, hardware standards, and device lifecycles.
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Printing, Scanning and Faxing

This category provides essential resources, setup instructions, and troubleshooting steps for all on-campus and remote imaging services. Users can find comprehensive guides on how to connect to network equipment, manage their print queues, and utilize university scanning and faxing workflows.
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Operating Systems Support

The Operating Systems Support category is a centralized repository for documentation on endpoint management and troubleshooting.
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Hardware Repair Services

This category provides documentation, workflows, and support resources for diagnosing and repairing physical computer hardware and components.
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Articles (1)

Hardware Safety, Security, and Troubleshooting Guide

This comprehensive guide outlines the physical and technical security standards required for Brandeis-issued or personal devices accessing the university network, emphasizing automated device locking, physical theft prevention, and mobile safety. It also provides basic step-by-step troubleshooting protocols for common hardware failures, detailing specific scenarios that warrant immediate escalation to ITS Client Services.