Issues logging in, accessing content, etc.

Services (14)

Account Maintenance

Requests related to Brandeis Accounts that do not fit into other services.

Additional Google Services

Requests related to accessing Additional Google Services with your Brandeis Account like Youtube and Google Maps

Alumni Account Support

Requests related about alumni Brandeis Accounts or ITS support of those accounts like data migration.

Brandeis Account Password Reset

Requests related to resetting your Brandeis Account and Brandeis Email Password

Brandeis Secure Shell (SSH)

Requests related to the Brandeis Secure Shell (SSH) Service or Servers


Requests related to Brandeis Google Calendar

Create Brandeis Account

Requests related to Creating Brandeis Account


Requests related to Brandeis Gmail and Shared Mail Accounts (a.k.a. Delegated Mail Accounts)

File Sharing and Cloud Storage

Requests related to Box, Google Drive, and File Shares (Network Shares)

ID Card Management

Requests related to Brandeis WhoCards (ID Cards) like the GET Mobile App and Printing Refunds

Password Manager

Requests related about the LastPass Password Manager

Report Information Security Issue

Requests related to cybersecurity issues

Two-Factor Authentication (DUO)

Requests related to Brandeis University Two-Factor Authentication Application

Virtual Private Network (VPN)

Requests related to the Brandeis VPN (Ivanti)