The Operating Systems Support category is a centralized repository for documentation on endpoint management and troubleshooting.
This guide outlines Brandeis University's macOS support policy, which follows Apple's "n-2" cycle to support macOS 13 through macOS 16 with tiered assistance based on device ownership. It also provides structured troubleshooting steps to help users resolve post-update performance sluggishness, application crashes, and hardware or connectivity failures.
This troubleshooting and support guide outlines Brandeis University’s licensing policies and operating system requirements, noting that while Windows 11 and Windows 10 are supported, older versions like Windows 7, 8, XP, and Vista are strictly prohibited on the university network. It emphasizes that university-owned machines are automatically managed via KACE and require an active on-campus connection or GlobalProtect VPN for updates, while support for personal student and faculty devices remain
This article helps Brandeis community members understand the difference between their Brandeis network password and their local computer login password, and provides instructions on how to keep them synchronized.